Clear terms for a review-support service.

Users must be at least 18, have authority to bind the customer or act for the property owner, have a lawful basis and permission to upload the reports, and keep account access secure. A consumer is an individual using the service mainly outside their trade, business, craft or profession. Consumer rights in these terms apply only where that legal definition is met.

The free-service contract is made when an account holder accepts these terms and creates a workspace. A separate paid order is made when Stripe confirms a one-off purchase or subscription and Fair Deductions confirms the order by email. An order is not accepted merely because checkout was opened or payment details were entered.

Fair Deductions extracts and compares report content and prepares editable suggestions. The customer remains responsible for checking the source evidence, tenancy circumstances, fair wear, contractual position and applicable rules before approving, changing or sharing a proposed deduction. Source reports remain authoritative.

Fair Deductions does not certify report compliance, determine tenant liability, provide legal advice, set a final deduction or predict negotiation, deposit-scheme, adjudication or court outcomes. Cost guides and suggested figures are starting points and are not guaranteed recoverable sums.

Each customer account receives one free report review using the full workflow, without a payment card. The free use is taken when processing of a new report pair starts, even if the draft is not completed, exported or is later deleted. It is restored if our service fails before producing review results. Creating another login to avoid this limit is not permitted.

Regular and Team plans renew automatically each month at the price shown at checkout until cancelled. The included allowance resets at the start of each billing period and unused monthly allowance does not roll over. An owner or administrator can cancel through Manage billing. An ordinary cancellation takes effect at the end of the current paid period, so access continues until then. We will give notice before a material price change takes effect.

A consumer normally has 14 days from the day after a paid contract is made to cancel without giving a reason. At checkout, a consumer who wants immediate access must expressly ask us to begin during that period. If they cancel after supply has begun, we may charge a proportionate amount for the service supplied up to cancellation. For a one-off service that has been fully performed following that express request and acknowledgement, the cancellation right is lost. A valid cooling-off cancellation of a subscription stops future supply and renewal; it is different from an ordinary cancellation that takes effect at the end of a paid month. These rules do not reduce any right relating to a faulty or misdescribed service.

A consumer cancellation received before paid processing begins will normally receive a full refund. If immediate supply was requested and has begun, any refund may be reduced by the proportionate value already supplied; after a one-off service is fully performed, the change-of-mind right may be lost as explained above. A cancellation refund that is due will be made without undue delay and no later than 14 days after we are informed of the cancellation, using the original payment method unless the consumer expressly agrees otherwise, without a refund fee. Business customers do not have the statutory 14-day consumer cancellation right, and paid credits or a started subscription period are not refundable for a change of mind. If the service is not provided with reasonable care and skill, is materially different from its description, or we charge in error, contact support promptly. We will investigate and, where appropriate, rerun the service, restore a credit, reduce the price or refund it. Mandatory statutory remedies remain unaffected.

The customer remains responsible for the legality, accuracy and quality of its reports and grants the limited permission needed to store and process uploaded content to provide, secure and support the service. Content must not be unlawful, misleading, uploaded without authority, or contain special-category or criminal-offence data. Where Fair Deductions acts as the customer's processor, the Data Processing Agreement forms part of these terms.

We aim to keep the service available but do not promise uninterrupted operation. Processing may be paused for maintenance, security, supplier failure or suspected misuse. We may suspend access for non-payment, unlawful use, a material breach or a credible security risk, and will explain and restore access where reasonably possible.

Nothing excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or mandatory consumer right that cannot lawfully be excluded. We are responsible for loss that is a reasonably foreseeable result of our breach. We are not responsible for loss caused by incomplete or inaccurate source material, a customer's failure to review an output, or use outside these terms. If the service is used for commercial purposes, we are not responsible for loss of profit, revenue, business, contracts or anticipated savings, or indirect or consequential business loss.

We may update these terms for legal, security or service changes. Material changes will be notified where required and will not retrospectively remove an accrued right. These terms are governed by the law of England and Wales. A consumer keeps any mandatory right to rely on the law or courts of another part of the United Kingdom in which they live.